These Terms and Conditions form part of the Agreement made between Miguel Cerdá Bennassar , NIF 41402398Y trading as Pollensa Cycling and the Hirer.
It is hereby agreed as follows: Pollensa Cycling rent bicycles reserved by prior reservation or hired directly at our shop in Puerto Pollensa, Carrer Vicenç Buades, 6
Payment: Payment for the full period of the hire becomes due open signing the reservation form or in clicking to proceed with the reservation online on our website.
The hirer is required to present formal photographic identification in the form of their NIE, DNI or Passport.
At the moment of receiving the bicycle the hirer must provide a credit or debit card as a guarantee deposit. The person signing the rental contract must be 18 or over and is responsible for all equipment rented.
Bike hire period: Since first hire day until last hire day the customer can collect and return the bicycles from 9:00 to 13:00 and 16:00 to 19.00 from Monday to Saturday and on Sunday by appointment from 9:00 - 13:00 and 16:00 - 19:00. No refund will be given for bicycles returned before the end of the rental contract period. Any bicycles returned after the stipulated time on the contract will be charged at 6.00€ per hour, or part thereof.
Cancellation of a bike reservation: Cancellations made more than 30 days before the first rental day: A full refund will be returned. Cancellations made between 29 days to 15 days before the first rental day: a refund of 50% of the total amount will be returned. Cancellations made between 14 days to 7 days before the first rental day: a refund of 20% of the total amount will be returned. The amount to be refunded is the amount before tax. Full price will be charged for cancellations within 7 days prior to the first rental day and no-shows.
If you return the bike/s before the last day of the hire period we will not issue a refund.
Delivery Service: Delivery and collection of cycles hired will be made is free of charge to Pollensa, Puerto Pollensa, Alcudia, Puerto de Alcudia and Playa de Muro. Deliveries can be made to other destinations at a charge depending upon the distance between your location and our rental store in Puerto Pollensa.
Important: Cycles will only be delivered to/handed over to the person named on the rental contract, upon production of the identification set out above.
Rented Equipment: Bicycles and equipment hired on a rental agreement remain the property of PollensaCycling The hirer is obliged to take good care of the bicycle(s) hired and to take all precautions necessary to protect the bike from damages, lost or theft.
The hirer is responsible for informing Pollensa Cycling of any damage or lost sustained to or from the bicycle during the period of hire. Unless you have chosen to take out our cover against damage (excluding theft and lost), upon return the bicycle at the end of the rental period a representative of Pollensa Cycling will examine the equipment and, if satisfied that there are no losses or damage, will sign to confirm the cancellation of the credit card deposit. If for any reason a full inspection is not possible at the time of return (e.g. you are in a hurry, or another person returns the bike on your behalf) the deposit will be retained until such examination can be carried out.
Should any damage be sustained to the bicycle or any components during the period of hire, the hirer is responsible for the full replacement cost at current market price of the whole or part of the bicycle so damaged.
In selecting to confirm the reservation and signing this agreement the hirer are accepting that any damage found to the bicycle after return will be charged to his credit card. In such circumstances will be informed by email of details of the damage and amount charged.
Important: The hirer is responsible for ensuring that the bike/s is adequately secured during the period of hire.
The hirer will be responsible for the full replacement cost of the bicycle, at current market price, if it is lost or stolen during the period of hire. Our cover against damage does not cover theft or other lost.
ALL REPARATIONS OR ANY BREAKDOWNS THAT YOU CAN HAVE WILL BE MADE IN POLLENSA CYCLING, NO REPAIRS OR BREAKDOWNS WILL BE REIMBURSED IF THEY ARE MADE IN OTHER SHOP.
Collection of bicycles at the beginning of hire: By accepting the bicycle(s) the hirer accepts that they receive the bike in a good technical, safe and clean condition. The bicycles must be returned in the same condition in which they left the shop. The bicycle must not be used for off-road use nor be taken onto the sand of the beaches.
Liability in case accident: Pollensa Cycling does not provide any cover or cannot accept any liability for potential liability to third parties (i.e. Damage caused to others or their property). It is recommended that you take out insurance to cover such liability or ensure that your holiday insurance covers this. If in doubt, check with your insurance company. Pollensa Cycling Does not accept any liability for any damage or injury to the hirer during the period of hire.
In case of bike damage whilst cycling: if you are able to cycle back to the shop we will repair your bike. If you are unable to cycle back and you are within our free delivery area, we will come as soon as possible and help you. However, if you are outside of our free delivery area we will not be able to attend. We accept no liability for the cost of the transfer back to the shop or repairing in another shop. VIEW DELIVERIES MAP
IMPORTANT: Insurance doesn't cover damages occurred during cycling events, sportives and races (even triathlon)
Helmet use is mandatory in Mallorca in most circumstances. Helmets are not provided by Pollensa Cycling It is the hirer's own responsibility to ensure that they comply with the traffic laws at all times. The number of the emergency services in Spain is 112. It is always advisable to have a mobile phone with you if possible.
Civil Responsability and Limitations: Hirer is responsible for respecting the existing traffic laws in Spain.
The hirer is responsible for all damages that occur whether to himself or anyone else within the rental period. Pollensa Cycling does not accept liability for any claims by third parties regarding accidents, wounds, blows or damages caused by the hirer or to their property, or lost of objects for whatever reason outside of the control of Pollensa Cycling. This contract conforms to Spanish law.
The hirer agrees that this contract is binding on his family, his heirs, his legal assigns and his administrators and executors.
The jurisdiction/law applicable to this contract is based exclusively of Mallorca (Illes Balears - España).