1 - To book online click on "RESERVATION" in the menu of the website. To start filling up the booking form at first place you must to choose the bike and the pedals. On the chart below you can see our available kind of pedals. You can bring your own pedals aswell.


2 - After must indicate the frame size you need. If you dont know it or have doubt about what is your correct size, please send us your height and inside leg measurement using the questionnaire provided at the end in the booking form.

Then indicate the rental period selecting the pick-up and drop-off dates (first and last day). The first day of the rental period is the one you described in "pick-up date" and even if you choose "deliver at the hotel - evening 19:00 to 20:00" you must pay as a full day.

Next must choose the damage cover option. "Yes" is highly recommended because this option covers you against any damage cause to the bike whilst in your possession. If you select not to take out this cover you will be liable in full for any damage caused to the bike. This option does not cover theft or loss of rented equipment, or damage to himself or to third parties.


3 - then indicate whether you wish to rent a complement to your bike and click on "booking bike".


4 - On the next page shall see the choosed bike, size, the damage cover option, the kind of pedals and the rent bike period. Now you can correct it if you note some mistake in the booking clicking "remove" or add new bike if you want more.

If the reservation system says the bike is not available, please contact us and we will try to find it for you.

Next step is to specify whether you want we deliver the bike at your hotel or if you go to pick up it at our shop. Delivery and collect to your hotel is a free service to the folow locations: Pollensa - Puerto Pollensa - Cala San Vicente - Alcudia - Puerto Alcudia - Playa de Muro - C'an Picafort. There is a charge for other Mallorca destinations.

View deliveries map


5 - Pressing "next" already shall see the completed reservation. Fill up with your personal data and accept the terms and conditions of the hire agreement.


6 - The next and final step is to pay the reserve. Can pay by credit card or Paypal. If there are some wrong detail of the credit card, number, expiry date, etc, or by Paypal not confirming the payment, the reservation will be cancelled automatically in 72 hours.

 

 

 


 


 

 

 

 


      


TERMS AND CONDITIONS TO BIKE HIRE AGREEMENT

These Terms and Conditions form part of the Agreement made between PollensaCycling.com and the Hirer.

It is hereby agreed as follows:

PollensaCycling rent bicycles reserved by prior reservation or hired directly at either of our center in Puerto Pollensa, Calle Xaloc nº 4 or in Pollensa - Plaza Ca Les Munnares, 10.

Payment: Payment for the full period of the hire becomes due open signing the reservation form or in clicking to proceed with the reservation on our web page.
The hirer is required to present formal photographic identification in the form of their Spanish DNI or NIE, or a Passport. At the moment of receiving the bicycle the hirer must provide a credit or debit card as a guarantee deposit. The person signing the rental contract must be 18 or over and is responsible for all equipment rented under that contract.
No refund will be given for bicycles returned before the end of the rental contract period. Any bicycles returned after the stipulated time on the contract will be charged at 6,00 € per hour, or part thereof.

Cancellation of a bike reservation: Cancellations made up until 30 days before the first rental day: A full refund will be given.
Cancellations made between 29 days up until 15 days before the first rental day: a refund of 50% of the amount paid will be given.
Cancellations made between 14 days up until 7 days before the first rental day: a refund of 20% of the amount paid will be given.
Cancellations within 7 days before the first rental day: The full amount of the rental is payable and no refunds will be given.

Delivery Service: Delivery and collection of cycles hired will be made is free of charge to Pollensa, Puerto Pollensa, Alcudia, Puerto de Alcudia and Playa de Muro. Deliveries can be made to other destinations at a charge depending upon the distance between your location and our rental station in Puerto Pollensa and Pollensa. Alternatively bikes can be collected and delivered to our premises in Pollensa or Puerto Pollensa.
Important: Cycles will only be delivered to/handed over to the person named on the rental contract, upon production of the identification set out above.

Rented Equipment: Bicycles and equipment hired on a rental agreement remain the property of PollensaCycling The hirer is obliged to take good care of the bicycle(s) hired and to take all precautions necessary to protect the bike from damages, loss or theft.
The hirer is responsible for informing Pollensa Cycling of any damage or loss sustained to or from the bicycle during the period of hire. Unless you have chosen to take out our cover against damage (excluding theft and loss), upon return of the bicycle at the end of the rental period a representative of Pollensa Cycling will examine the equipment and, if satisfied that there are no losses or damage, will sign to confirm the cancellation of the credit card deposit. If for any reason a full inspection is not possible at the time of return (e.g. You are in a hurry, or another person returns the bike on your behalf) the deposit will be retained until such examination can be carried out.
Should any damage be sustained to the bicycle or any components during the period of hire, the hirer is responsible for the full replacement cost at current market price of the whole or part of the bicycle so damaged. In selecting to confirm the reservation and signing this agreement the hirer are accepting that any damage found to the bicycle after return will be charged to her credit card. In such circumstances will be informed by e-mail of details of the damage and amount charged.
Important: all bicycles will be provided with a lock and the hirer is responsible for ensuring that it is adequately secured during the period of hire. The hirer will be responsible for the full replacement cost of the bicycle, at current market price, if it is lost or stolen during the period of hire. Our cover against damage does not cover theft or other loss.

Collection of bicycles at the beginning of hire: By accepting the bicycle(s) the hirer accepts that they receives the bike in a good technical, safe and clean condition. The bicycles must be returned in the same condition in which they left the shop. The bicycle must not be used for off-road use nor be taken onto the sand of the beaches.
When the hirer does not have the bicycle in view he is obliged to ensure that the bike is securely locked and it is recommended that the bicycle remains with the client wherever possible.

Liability in case accident: Pollensa Cycling Does not provide any cover nor cannot accept any liability for potential liability to third parties (i.e. Damage caused to others or their property). It is reccomended that you take out insurance to cover such liability or ensure that your holiday insurance covers this. If in doubt, check with your insurance company.
It is recommended that you carry your insurance documentation and identification with you at all times whilst cycling. Pollensa Cycling Does not accept any liability for any damage or injury to the hirer during the period of hire. Helmet use is mandatory in Mallorca in most circumstances. Helmets are not provided by Pollensa Cycling It is the hirer's own responsability to ensure that they comply with the traffic laws at all times. The number of the emergency services in Spain is 112. It is always advisable to have a mobile phone with you if possible.

Civil Responsability and Limitations: Hirer is responsible for respecting the existing traffic laws in Spain.
The hirer is responsible for all damages that occur whether to himself or anyone else within the rental period. Pollensa Cycling does not accept liability for any claims by third parties regarding accidents, wounds, blows or damages caused by the hirer nor to their property, or loss of objects for whatever reason outside of the control of PollensaCycling.
This contract conforms to Spanish law. The hirer agrees that this contract is binding on his family, his heirs, his legal assigns and his administrators and executors. The place of jurisdiction/law applicable to this contract being that exclusively of Mallorca (Illes Balears - España).